Shipping & Returns
- Shipping is calculated by weight. Orders are mostly sent with Evri but we reserve the right to use an alternative courier at our discretion.
- Please ensure your address is correct as we are unable to resend or refund any orders in case of non-delivery where an incorrect address has been supplied.
- We don't currently ship internationally.
- LOCAL DELIVERY or collection is available - once you have placed your order, please email us to arrange at firstname.lastname@example.org.
- If you change your mind, you can return your item(s) to us within 14 days of receipt for a refund less the original postage charge. Please contact us so that we can authorise your return and provide a reference number for your parcel.
- You are responsible for return postage and should obtain proof of return from your chosen service. We are unable to refund lost parcels.
- If there is any other issue with your order, i.e. missing or incorrect items, please contact us immediately.
- Soy wax is a natural product and whilst we take great care when packing, very occasionally some larger items may break in the post - this does not affect the product at all.
- Soy wax is a natural product and over time it is possible that some frosting may occur on the surface of our items, this is purely cosmetic and does not affect the performance in any way.